Skip to content
youvoip
youvoip

Business VoIP features, included from the first plan

Youvoip is a cloud phone system for businesses, and the basics are not upgrades. The auto attendant, call routing, voicemail to email, the mobile, desktop and browser apps, call recording and call analytics are on every plan. Higher plans add scale: business texting, call queues, longer recording storage, several locations and single sign-on. This page walks through every feature group, shows who uses what, and tells you which plan includes each tool.

Try the demo

Every feature group in one place

Each group below has its own page with the settings, the screens your admin works in and the answers to common questions.

Answer every call the right way

The first seconds of a call decide whether the caller stays. An IVR system and auto attendant greets callers with your company name, offers a multi-level menu (press 1 for sales, 2 for support) and follows your business hours and holiday schedules. Call routing software then sends each call to a ring group, a single person, a mobile number or voicemail, with simultaneous or sequential ringing and a fallback when nobody picks up.

  • Multi-level menu with a spoken greeting for open hours, after hours and holidays.
  • Ring groups per department, forwarding to mobile numbers, sequential and simultaneous ringing.
  • Call queues with hold music, wait time and position announcements on Business and above.

Never lose a message

Voicemail to email sends every message to the inbox of the person or team it was left for, with a written transcription and the audio file attached. The office manager reads a message on a phone between meetings and knows whether it needs a call back today.

Your business number on every device

The softphone runs on iOS, Android, Windows, macOS and in the browser. Your team calls and answers from the business number wherever they work, and the personal mobile number stays private. You can also bring your own compatible SIP desk phones for the front desk.

Know what happened on every call

Call recording software records on demand or automatically, with an optional announcement for the caller, and keeps recordings for 90 days on Essentials, 1 year on Business and without a limit on Ultimate. Call analytics software shows the call log, missed calls and answer rate per user on every plan, with dashboards for busiest hours, wait times and missed call reasons on Business and above.

How teams use Youvoip

The same cloud phone system fits five common situations. Pick the one closest to yours.

  • Front desk and main line

    One main number, a menu that follows your hours, and calls that reach the right department. After hours, callers hear a different greeting and leave a message that lands in the team inbox as text.

  • Remote and hybrid teams

    The business number rings on every employee's mobile and laptop. People answer from home, the office or the road, and every call is still logged, routed and recorded like a call at the desk.

  • Customer support team

    Call queues hold callers with music and tell them their position. Team leads listen to recordings for coaching and read missed call and wait time reports to plan staffing. For larger teams, see VoIP call center solutions.

  • Sales team

    Reps click to call from HubSpot, Salesforce or Zoho, and calls are logged and recorded automatically. Managers use whisper, barge and monitor to help on live calls.

  • Multi-location business

    Each location gets its own local numbers, hours and site-level admin, while you keep one admin console and one invoice. Multi-site is part of Ultimate.

Which plan includes what

Prices are per user. Essentials is $19 per user per month billed yearly, Business $29 and Ultimate $44. Enterprise is priced with sales.

Feature Essentials Business Ultimate Enterprise
Auto attendant, hours and holiday schedules Included Included Included Included
Call routing, ring groups, forwarding Included Included Included Included
Voicemail to email with transcription Included Included Included Included
Mobile, desktop apps and web softphone Included Included Included Included
Call recording storage 90 days 1 year, with search Unlimited, with export Custom retention policies
Call analytics Call log, missed calls, answer rate Adds dashboards per department Adds wall board, custom and scheduled reports Everything in Ultimate
Business texting (SMS and MMS) Not included Included Included Included
Call queues with announcements Not included Included Included Included
Advanced IVR with data dips Not included Not included Included Included
Multi-site and international numbers Not included Not included Included Included
SSO, SCIM, audit log, SIP trunking Not included Not included Not included Included
Number porting No charge No charge No charge No charge, with a migration plan
Shared numbers None 5 20 Custom
Pooled toll-free minutes per user 100 500 1 000 Custom
See pricing

One price per user, every basic feature included

From $19 per user per month, billed yearly. No contract, cancel any time. Compare plans on VoIP pricing, or read how larger teams buy on enterprise VoIP systems.

See pricing

Questions about business VoIP features

Are call recording and analytics really on the first plan?

Yes. Essentials includes call recording on demand and automatic with 90 days of storage, and call analytics with the call log, missed calls and answer rate per user. Higher plans keep recordings longer and add dashboards.

Which plan do I need for business texting?

Business texting with SMS and MMS from company numbers is on Business, Ultimate and Enterprise. It is not part of Essentials.

What happens to my calls if the office internet goes down?

Calls fail over to forwarding to mobile numbers or to voicemail, so callers still reach someone or leave a message. Your team can keep answering in the mobile app over cellular data.

Can I try the features before I sign up?

Yes. The VoIP demo lets you build a call flow in your browser, hear the greeting and see the call log line and voicemail email it produces.

Every call feature, on every device, for one price per user

Create your account, pick or port your number and build your first call flow in the admin console.

Try the demo
Try the demo