VoIP phone system, set up in a browser
A VoIP phone system replaces the box in the server closet with a console you open in a browser. With Youvoip you add numbers, create extensions, record a greeting, draw the path a call takes and invite your team, all without a technician on site. The system runs in our cloud, your people answer on mobile, desktop, browser or desk phone, and every plan includes the auto attendant, call routing, voicemail to email, call recording and call analytics.
The parts of a VoIP phone system
Every phone system, old or new, does the same few jobs: it gives callers a number, greets them, decides who should answer and keeps a record of what happened. In a VoIP phone system each of these jobs is a setting you can change in minutes instead of a wiring change.
- Numbers: local and toll-free, one per user, plus shared numbers for departments on Business and Ultimate.
- Extensions: a short internal number for each person, with a direct line and a voicemail box.
- Auto attendant: a multi-level menu such as press 1 for sales, press 2 for billing.
- Call routing: ring groups, forwarding, simultaneous or sequential ringing, hours and holidays.
- Records: call log, voicemail transcripts, recordings and reports.
Set up a VoIP system in an afternoon
Most offices go live the same day. You pick a new number or start number porting for the one customers already know. You type the greeting or upload an audio file, then build the menu in the call flow editor. You add people by email, and each person installs the softphone on their mobile or computer. While the port is in progress, calls keep ringing on your old service, so there is no gap. The how it works page walks through each step.
Change the system without calling anyone
A new hire, a new department or a holiday closure is a change in the console, not a service ticket. Rename a menu option, add a person to a ring group, set a one-day holiday schedule or move a number from one employee to another. Changes take effect on the next call.
VoIP phone system vs an on-premise PBX
A traditional PBX needs hardware on site, a maintenance contract and a technician for most changes, and it only rings desk phones plugged into the office network. A VoIP phone system has nothing to install, updates itself and rings the same extension on every device. If you still run a PBX you are not ready to retire, Enterprise includes SIP trunking so the old system and Youvoip can run side by side during the move. For the cost side, read VoIP vs landline for business.
Call flow editor, main number
Incoming call on +1 (555) 010-0142
- Closed
- after-hours greeting, then voicemail to email
What else runs inside the system
Menus are built with the IVR system, and routing rules with call routing software. Messages arrive as audio plus text through voicemail to email. Every call can be kept with call recording software and reviewed in call analytics software. On Business and above, teams also send texts with the text messaging service for business.
VoIP phone system cost
From $19 per user per month, billed yearly. There is no hardware to buy and no setup fee for porting. See every plan and the seat calculator on VoIP pricing.
VoIP phone system questions
How long does it take to set up a VoIP phone system?
A new number works as soon as you create it. You can build the menu and invite your team the same day. Porting an existing number takes longer, and your current service keeps working until it completes.
Can the system ring desk phones and mobiles at the same time?
Yes. Each extension rings every signed-in device, including compatible SIP desk phones, the mobile app, the desktop app and the web softphone.
Who manages the system after setup?
Anyone you make an admin. Changes to menus, hours, ring groups and numbers are made in the browser console.
Can we keep our old PBX for a while?
Yes, on Enterprise. SIP trunking connects your existing PBX to Youvoip during the migration.
Draw your call flow, then put it on your number
Create your account and set up the menu, the ring groups and the schedule in one sitting. Or build a menu in the demo first and hear how the greeting sounds.