Text messaging service for business, from your company number
Customers text the number they know. With Youvoip, that is your business number, not an employee's personal mobile. The Youvoip text messaging service for business sends and receives SMS and MMS from company numbers in the mobile, desktop and web apps, so conversations stay with the company when people change roles. Business texting is on Business, Ultimate and Enterprise.
Business SMS and MMS from company numbers
Send appointment confirmations, delivery updates, photos of a job site or a quote as a picture, all from the same number customers call. Each person texts from their own business number, and shared numbers let a team answer texts together.
- SMS and MMS from local business numbers.
- Text threads in the iOS, Android, Windows, macOS and web apps.
- Call and text history with the same contact in one place.
- 5 shared numbers on Business and 20 on Ultimate for team lines.
Shared texting for the front desk and support
A shared number such as the main line or the support line can have several people on it. Everyone sees the thread, anyone can reply, and the customer sees one conversation from one number. When a colleague is out, nothing gets stuck in a personal phone. When someone leaves the company, their business number and its threads stay with the company and can be given to the person who takes over.
10DLC carrier registration, guided from the admin console
US carriers require businesses that text from local numbers to register the company and the kind of messages it sends. This registration is called 10DLC. Youvoip guides you through it from the admin console: you enter your business details and describe how you use texting, and the console shows the status of the registration until your numbers are approved for texting.
Follow up on missed calls by text
Some callers will not leave a voicemail but will reply to a text. When the missed calls list in call analytics software shows a caller who hung up, your team can send a short text from the business number and continue the conversation there. A text is also a simple way to send details that are hard to read out on a call, such as an address, a reference number or a link to a form.
What a texting thread looks like
Northwind Dental, front desk line +1 (555) 010-0142, shared with 3 people
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Caller +1 (555) 010-0163, Tue 9:02 AM
Hi, can I move my cleaning on Thursday to next week?
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Front desk, Tue 9:05 AM
Of course. We have Tuesday at 10:30 AM or Wednesday at 2:00 PM. Which works better?
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Caller, Tue 9:07 AM
Wednesday at 2 please.
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Front desk, Tue 9:08 AM
Done. See you Wednesday at 2:00 PM.
StatusDelivered. Replied by Maria.
Which plan includes what
Business texting with SMS and MMS from company numbers is on Business, Ultimate and Enterprise. It is not part of Essentials. Business includes 5 shared numbers, Ultimate 20 shared numbers and international numbers in 40+ countries, and Enterprise custom numbers with volume pricing. Carrier registration is guided from the admin console on every plan that includes texting.
Related features
- Softphone apps where texts and calls share one history.
- Business phone number that keeps texting off personal mobiles.
- Number porting to text from the number customers already have.
- Toll free numbers for your main customer line.
- All tools on business VoIP features.
Texting on Business and above
From $19 per user per month, billed yearly, with business texting from the Business plan. See VoIP pricing.
Business texting questions
Which plans include business texting?
Business, Ultimate and Enterprise include SMS and MMS from company numbers. Essentials includes calling, voicemail, recording and analytics, but not texting.
What is 10DLC registration?
10DLC is the registration US carriers require before a business texts from local numbers. You provide your company details and describe your messages, and Youvoip guides the registration from the admin console.
Can several people answer texts on one number?
Yes. Shared numbers let a team see and answer the same text threads. Business includes 5 shared numbers and Ultimate 20.
Can I text from a number I ported to Youvoip?
Yes. Once the port is complete and the number is registered for texting, you send and receive texts on it like any other company number.
Let customers text the number they already call
Create your account on Business, register your company for texting in the admin console and send your first message from the company line.