Virtual phone service for a business that moves
Some businesses never had an office phone: a consultancy run from laptops, a field service company whose staff live in their vans, a brokerage where agents work from home. A virtual phone service gives them what a front desk used to give: one company number, a greeting, a menu and calls that reach the right person, with no office equipment at all. Youvoip runs the whole virtual phone system in the cloud and puts it in the apps your team already carries.
Virtual phone service vs a virtual phone system
People use both terms for the same thing. A virtual phone service is the offer: numbers, calling and features delivered over the internet. A virtual phone system is how it looks in practice: a main number, extensions, a menu and the rules that connect them, all set up in software. With Youvoip you get both in one account, and each user on the plan gets a number, an extension and every device app.
A virtual business phone system, day to day
At 8:00 the schedule opens the menu. A customer presses 2 for service, and the call rings three technicians on their mobile apps at the same time. The first to answer takes it; the others see it stop ringing. At lunch a new lead calls the main number, reaches sales, and the call is recorded automatically so the manager can listen later. At 18:00 the after-hours greeting starts and messages arrive in email as audio plus a transcript. Nobody touched a desk phone all day.
Built for teams without a front desk
- Callers hear a company greeting, not a personal voicemail.
- Staff call back from the app with the company number as caller ID.
- An owner can take over calls from the mobile app while travelling.
- A new hire gets an extension by email invite and is answering within minutes.
Why businesses choose a virtual phone service
A virtual phone service removes the parts of a phone system that tie you to one place. You do not rent lines, buy a PBX or pay for someone to move an extension. Numbers stay with the business when staff change, so the digits your customers saved keep working. When the office internet fails, calls fail over to forwarding to mobile numbers or voicemail. When you open in a new city, you add a local number for it, and on Ultimate you can run several sites from one account. For a comparison with traditional lines, read VoIP vs landline for business.
Today on the main line
- 08:02 Menu opened, schedule
- open
- 09:14
- Caller +1 (555) 010-0142 pressed 2 Service, answered by Dana on mobile app
- 11:37
- Caller pressed 1 Sales, answered by Omar on desktop app, recorded
- 12:05
- Missed call, voicemail left, emailed to sales inbox with transcript
- 14:20
- Outbound call from Dana, caller ID shown: main line
- 18:00 Schedule
- closed, after-hours greeting active
Features in the virtual phone system
The main number and its menu come from the auto attendant. Who rings, and in what order, is set in call routing software. Messages arrive through voicemail to email. Calls are kept by call recording software and summarized in call analytics software. If you only need an extra number, start with our virtual phone number page, and for teams working from several places see cloud phone system.
Virtual phone service pricing
From $19 per user per month, billed yearly. Every user gets a number, the apps and every call feature listed above. See all plans on VoIP pricing.
Virtual phone service questions
Do we need an office to use a virtual phone service?
No. Everything runs in the cloud. Your team answers on the mobile app, the desktop app or the web softphone from any location with an internet connection.
Can callers tell the business is using a virtual phone system?
Callers hear your greeting and menu and reach a person or a voicemail box, the same experience as a traditional office line.
Can we add desk phones later?
Yes. Compatible SIP desk phones can be registered to any extension when you want a handset at a desk.
How do we manage emergency calls without an office address?
Each user has a registered emergency address in the console, so E911 calls send the location where that person works.
Run the company phone from the apps you already carry
Create your account, choose a number and set up the menu and the team. Or open the demo and simulate a call through your menu first.