Voicemail to email, transcribed and in the right inbox
Voicemail only helps if someone listens to it. With Youvoip, every voicemail arrives by email with a written transcription and the audio file attached, sent to the person or team the caller tried to reach. You read the message in seconds, forward it to a colleague if needed and call back from the business number. Voicemail to email with transcription is included on every plan.
Voicemail transcription you can read at a glance
Each message is turned into text and placed at the top of the email, so you see the caller's name, reason and call back number without pressing play. The original audio stays attached for the details that matter, such as a spelled name or an address.
- Transcription in the email body, audio file attached.
- Caller number, the number or menu option they called, time and length in the subject and header.
- The same message appears in the mobile and desktop apps, where you can play it and call back.
- Forward the email to a colleague like any other message, with the audio still attached.
Shared voicemail boxes for teams
Not every message belongs to one person. Create a voicemail box for billing, support or the front desk and send its messages to several people, or to a shared inbox your team already watches. The first person who handles the message replies, and nobody has to dial in to a mailbox to check it. Because the message sits in email, it is also easy to search later by caller number or by a word from the transcription.
After hours messages that wait in the inbox
When the office is closed, the IVR system plays your after hours greeting and offers voicemail. The message lands in email with its transcription, so the first person in the next morning sees every call that came in overnight, already in text, and can plan call backs before the lines open.
Voicemail as the fallback in every call flow
In call routing software, every rule can end in a voicemail box: after a ring group, after a queue on Business and above, or when the office internet is down and calls fail over. Callers always have a way to leave a message, and the message always reaches a person. You choose the greeting for each box, so the billing voicemail can ask for an invoice number and the support voicemail for a short description of the problem.
What the voicemail email looks like
- From
- Youvoip Voicemail
- Subject
- New voicemail from +1 (555) 010-0142 for Billing, 0:42
- Received
- Tuesday 7:48 PM, after hours, menu key 2 Billing
Transcription
"Hi, this is a patient of Northwind Dental calling about my invoice from last week. I think the cleaning was billed twice. Please call me back tomorrow morning at 555 010 0142. Thank you."
Which plan includes what
Voicemail to email with transcription is on Essentials, Business, Ultimate and Enterprise, for every user and every shared voicemail box. Business adds call queues that can end in voicemail and CRM integrations with HubSpot, Salesforce and Zoho. Enterprise adds data retention policies for teams that must control how long messages and recordings are kept.
Related features
- Call recording software for the calls that were answered.
- Call analytics software to see how many calls end in voicemail and why.
- Softphone apps to play messages and call back from the business number.
- Business phone number that keeps messages away from your personal mobile.
- All tools on business VoIP features.
Voicemail to email on every plan
From $19 per user per month, billed yearly. See VoIP pricing.
Voicemail to email questions
Can one voicemail go to several people?
Yes. A shared voicemail box sends each message to every address you add, or to one shared inbox your team already uses.
Is the audio file attached or only the text?
Both. The transcription is in the body of the email and the audio file is attached, so you can listen when the text is not enough.
Can I still listen to voicemail in the app?
Yes. Messages also appear in the mobile and desktop apps and the web softphone, where you play them and call back from the business number.
Does voicemail to email cost extra?
No. Voicemail to email with transcription is part of every plan, including Essentials.
Turn every missed call into a message you can read
Create your account, set up your voicemail boxes and choose which inbox each one sends to.