Call recording software for every business call
A recording settles the question of what was actually said: the price quoted on the phone, the delivery date a customer agreed to, the complaint that needs a second look. Youvoip call recording software records calls on demand or automatically, stores them with the call log and lets the right people play them in the browser. Recording is included on every plan, with 90 days of storage on Essentials, 1 year on Business and no limit on Ultimate.
Record on demand or automatically
Choose the mode per user, per ring group or per number. Automatic recording captures every inbound and outbound call for a team; on demand recording lets a person start and stop recording with one button in the mobile app, the desktop app or the web softphone.
- Automatic recording for a whole number, ring group or queue.
- On demand recording for people who only need it for some calls.
- Recordings saved next to the call log line: time, caller, user, duration.
- Recordings play in the browser from the admin console, with no extra software to install.
Recording announcements and consent
Laws on recording consent vary by state, and some require every party to agree. Youvoip can play an announcement at the start of a recorded call, such as "This call may be recorded for quality and training." Your admin decides the announcement settings for each number and team, based on where you and your callers are.
Search call recordings by number, user and date
On Business, recordings are kept for 1 year and you can search them by phone number, user and date. A manager handling a dispute types the customer's number and finds every recorded call with that customer in seconds. On Ultimate, storage has no limit and recordings can be exported, for example to your own archive. Enterprise adds data retention policies, so recordings are kept exactly as long as your own rules require and no longer.
Call recording for coaching and quality
Support and sales leads use recordings to coach: play a call with a new team member, point to the moment the conversation turned, and compare it with the next call. Sales teams on Business connect HubSpot, Salesforce or Zoho, so calls are logged with the contact and the recording is easy to find from the deal. On Business and above, whisper, barge and monitor let a lead help during a live call, and call analytics software shows which calls deserve a listen, such as long calls and calls with a long wait.
What a recording row in the call log looks like
- Tue 10:14 AM.
- Caller +1 (555) 010-0142.
- User: Front desk, Northwind Dental.
- Inbound.
- Duration 6:32.
- Recorded: automatic, announcement played.
play, 1x speed, waveform, 0:00 of 6:32
Which plan includes what
Essentials includes call recording on demand and automatic, with 90 days of storage. Business keeps recordings for 1 year and adds search by number, user and date. Ultimate has unlimited recording storage and recording export. Enterprise adds data retention policies, custom admin roles and an audit log.
Related features
- Call analytics software to find the calls worth reviewing.
- Call routing software to record a whole ring group or queue.
- Voicemail to email for the calls nobody could answer.
- VoIP security for how recordings are protected and who can reach them.
- All tools on business VoIP features.
Recording included from the first plan
From $19 per user per month, billed yearly. See VoIP pricing.
Call recording questions
Is call recording legal for my business?
Laws on recording consent vary by state and country, and some require the consent of every party. Youvoip can play a recording announcement at the start of the call, and your admin decides the announcement settings. If you are unsure, check with your legal adviser.
How long are recordings kept?
90 days on Essentials, 1 year on Business and without a limit on Ultimate. Enterprise can set data retention policies to match your own rules.
Can I download a recording?
Yes. Every plan lets authorized people download a recording from the call log. Ultimate adds recording export for moving recordings in bulk.
Does call recording cost extra per user?
No. Call recording is part of every plan. The price per user on the pricing page already includes it.
Keep a record of every call that matters
Create your account, choose which numbers and teams record automatically and set your announcement.