How business VoIP works with Youvoip

Everything starts with a number. You can pick a new local number in the area code your customers know, add a toll-free number for sales or support, or bring the number you already have. Number porting is included at no charge on every plan: you sign a short authorization, we submit the port to your current carrier, and your old service keeps working until the moment the number moves. Your customers never see a gap. The full process, including what your carrier will ask for, is in our guide on how to port a business phone number.

• New local numbers in US and Canadian area codes
• Toll-free numbers with pooled minutes on every plan
• Porting of existing numbers at no charge
• Each user gets a direct number, and shared numbers ring a team

The call flow is the set of rules that decides what happens when someone dials your number. In Youvoip you draw it in the admin console, with no technician and no hardware. Start with the IVR auto attendant: a greeting and a menu such as "Press 1 for sales, press 2 for support". Each option points to a destination: a ring group, a queue, a single person or a voicemail box. Menus can have several levels, so "Support" can lead to its own submenu.

• Business hours: set opening hours per day and a time zone, with a separate path for after hours
• Holiday schedules: add dates once and calls follow the holiday route automatically
• Ring groups: ring several people at the same time (simultaneous) or one after another (sequential)
• Forwarding and overflow: if nobody answers within the time you set, the call moves to the next step or to voicemail

Read more about call routing rules and try the menu yourself in the VoIP demo.

Once the flow is in place, invite people by email. Each person sets a password, gets their extension and direct number, and installs the apps they need. The same account works on the iOS and Android apps, on the Windows and macOS desktop apps, and in the web softphone in any modern browser. A call can start on the desktop and move to the mobile when someone leaves the office. Every user also sets a registered emergency address for E911, which the admin can see and update.

• Mobile apps for iOS and Android
• Desktop apps for Windows and macOS
• Web softphone with no installation
• Voicemail greeting and voicemail to email with transcription for each user

Reception desks, clinics and warehouses often still want a physical handset. Youvoip works with compatible SIP desk phones that you already own or buy from any supplier. You add the phone in the console, assign it to a user or to a shared extension, and it rings together with that person's apps. There is no phone closet and no on-site PBX to maintain.

Before the number moves, you can call the flow from a test number, press every menu option and check each ring group. When the port completes or the new number is published, calls start flowing through the rules you built. If your office internet goes down, calls fail over to forwarding to mobile numbers or to voicemail, so nothing is lost.

• Test calls through every menu option before going live
• Porting completes on the date the carrier confirms
• Failover to mobile numbers or voicemail when the office connection drops

After go-live, the admin work is small and happens in the browser. Add a new hire and they have a number the same day. Remove a leaver and their number stays with the business, ready to reassign. Change the holiday schedule before a long weekend, move someone between ring groups, or record a new greeting in a few minutes. Call recording and call analytics are on every plan, so you can review calls for coaching and see missed calls and answer rate per user without buying an add-on.

• Add and remove users, and reassign numbers when someone leaves
• Edit hours, holidays, menus and ring groups at any time
• Listen to recordings and read voicemail transcripts
• Check the call log, missed calls and answer rate per user

Compare what each plan adds on the VoIP pricing page, or see the full list of business VoIP features.