VoIP providers compared, feature by feature

RingCentral, Nextiva, 8x8, Dialpad and Ooma are among the providers most businesses look at. Their plan structures differ: some put advanced analytics or recording in higher tiers, some bundle contact center tools, some sell mainly through a sales team with quoted pricing, and some focus on small offices with a lighter admin console. Prices and inclusions change often, so check the current pricing pages on their sites before comparing. We do not rate other providers here, and you should be cautious with any page that does. Our longer guide, best VoIP providers for business, walks through the questions to ask in a sales call, our RingCentral alternative page explains how our plans are built, and the Grasshopper alternative page covers the move from a virtual number app to a full phone system. Teams on an app-only phone that now need desk phones and call queues can read the Quo alternative comparison, which also covers OpenPhone accounts. Teams weighing Dialpad's seat minimums can read the Dialpad alternative comparison and our breakdown of Dialpad pricing. If recording and CRM integrations are sold as add-ons on your current plan, see the Nextiva alternative page and our breakdown of Nextiva pricing. Buyers stuck waiting on a sales quote can see the last list prices and per-extension fees in our 8x8 pricing breakdown. Ooma publishes its prices, and our Ooma pricing breakdown shows which plan unlocks recording and queues. Vonage ties its best rate to a one-year contract, which our Vonage pricing breakdown and Vonage alternative page lay out line by line. GoTo Connect now quotes every account, so our GoTo Connect pricing breakdown lists the last reported plan prices and fees, and the GoTo Connect alternative page compares the two side by side. Sales and support teams on Aircall can see the three-license minimum and add-ons in our Aircall pricing breakdown and compare plans on the Aircall alternative page. CloudTalk keeps CRM integrations off its two cheapest plans, which our CloudTalk pricing breakdown and CloudTalk alternative page lay out. Inbound teams paying for a dialer they rarely use can read the JustCall alternative comparison and our JustCall pricing breakdown, sales teams holding a Kixie quote can compare the Kixie alternative, and teams already on Zoom meetings can check every plan in our Zoom Phone pricing breakdown. Law offices comparing providers for intake calls can see a setup built for them on VoIP for law firms.

We built our plans around one rule: the basics are on every plan. The auto attendant, call routing, voicemail to email with transcription, the mobile and desktop apps, call recording and call analytics are all on Essentials. Higher plans add scale, not basics: texting and call queues on Business, unlimited recording storage and multi-site on Ultimate, SSO and an SLA on Enterprise. There is no contract, and number porting is at no charge. That means the per-user price on our pricing page is the price you pay for the features you use.