Number porting, keep the number customers know
Your phone number is printed on your website, your vans, your invoices and in the contacts of every customer. Changing phone systems should not mean changing it. Youvoip number porting moves your existing local and toll-free numbers from your current carrier to Youvoip at no charge, on every plan, and your team can start using the new phone system before the port is finished.
How to port a phone number to Youvoip
Porting is a request from Youvoip to your current carrier to hand over the number. You start it in the admin console and the console tracks each step.
- Add the numbers you want to keep and the account details from your current carrier.
- Upload a recent bill and sign the letter of authorization in the console.
- Your current carrier approves the request and confirms a date.
- On the scheduled date, calls to your number start ringing in Youvoip.
- Cancel the old service only after the port is live.
For a step by step checklist, read how to port a business phone number.
Port your phone number without downtime
While the port is in progress, your old line keeps working. Youvoip gives you a temporary number from the first day, so you can build the auto attendant and routing, invite your team and install the apps. On the scheduled day, the number moves over and calls arrive in the call flow you already tested.
What you need to port a number
Most rejected port requests fail on details. Have these ready before you start: the account number and PIN or passcode from your current carrier, the name and service address exactly as they appear on the bill, and the full list of numbers on the account, including fax lines and extra numbers you want to keep. Do not cancel the old account first, because a cancelled number can no longer be ported. If the carrier rejects the request, the console shows the reason so you can correct the detail and submit again.
Porting local and toll-free numbers together
You can port local numbers and toll-free numbers in the same request or in separate ones. Businesses moving several locations can port each site's numbers on its own schedule, and multi-site on Ultimate keeps local numbers per site with site-level admins. On Enterprise, a named account manager and a migration plan cover larger moves, and SIP trunking can connect an existing PBX while numbers move in stages.
What the porting timeline looks like
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Port request
Northwind Dental, 2 numbers, +1 (555) 010-0142 and +1 (555) 010-0150
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Done
Submitted
letter of authorization signed, bill uploaded.
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Done
Carrier approved
current carrier confirmed the account details.
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In progress
Scheduled
port date confirmed, temporary number +1 (555) 010-0199 in use until then.
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Waiting for the scheduled date
Live
calls ring in Youvoip on the main line.
Which plan includes what
Number porting is at no charge on Essentials, Business, Ultimate and Enterprise, for local and toll-free numbers. Each user on every plan has one local or toll-free number included; Business adds 5 shared numbers and Ultimate 20. Enterprise adds a migration plan, a named account manager and SIP trunking for a staged move from an existing PBX.
Related features
- IVR system and auto attendant to set up before the port date.
- Call routing software so the ported number rings the right team.
- Business texting on the number customers already save.
- SIP trunking for moving from an existing PBX.
- All tools on business VoIP features.
Porting at no charge on every plan
From $19 per user per month, billed yearly. See VoIP pricing.
Number porting questions
Does number porting cost anything?
No. Number porting is at no charge on every plan, for local and toll-free numbers.
Will my phones stop working during the port?
No. Your old line keeps working until the scheduled port date, and you can use a temporary Youvoip number to set up and test in the meantime.
Should I cancel my old phone service first?
No. Keep the old service active until the port is live. A number on a cancelled account can no longer be ported.
Can I port a toll-free number?
Yes. Toll-free numbers can be ported to Youvoip at no charge, in the same request as your local numbers or on their own.
Keep your number and change everything behind it
Create your account, set up your call flow on a temporary number and start the port request from the admin console.